Refund Policy

Last updated: 22 October 2026

This policy covers fees paid to SRS TECH for software engineering, AI/automation, consulting, and writing services.

Project deposits

Discovery sprints and project deposits are generally non-refundable once work has started, because calendar capacity and discovery effort are reserved for your engagement.

Milestone payments

Payments tied to delivered milestones are due as stated on the invoice. Refunds are not issued for completed and accepted milestones.

Cancellations by the client

• If you cancel before work begins, we may refund unused prepaid fees minus any non-recoverable costs already incurred.
• If you cancel after work begins, fees for work performed (time and materials or completed milestones) remain payable; unused prepaid amounts may be credited or partially refunded at our discretion.

Cancellations by SRS TECH

If we cannot continue an engagement for reasons within our control, we will refund prepaid fees for undelivered work after deducting fees for work already completed.

Writing & content services

Revision rounds included in the statement of work are covered. Refunds are not provided for completed drafts that meet the agreed brief. If delivery is late beyond the agreed timeline due to us, we will agree a make-good (extra revisions or fee adjustment).

How to request a review

Email info@srstech.co.uk within 14 days of the invoice date with your invoice number and reason. We aim to respond within five business days.

Bank transfers

Invoice payments should use the bank details published on this site. Always include your invoice number as the payment reference. For payment confirmation or bank-detail queries, contact info@srstech.co.uk.